Workforce Development and Training - Cancellation and Attendance Policy

Mental Health Training

All training will be delivered via live Zoom video conference unless otherwise indicated.

Client Confidentiality

All participants agree to treat all video recordings with the same confidentiality as patients’ case notes.

Intellectual Property

In purchasing or attending any of our training, the organisation and each user agrees to acknowledge the intellectual property and copyright of all materials developed by the authors, and Mindful Centre for Training & Research in Developmental Health (Mindful).

All training participants agree to ensure that none of the videos, training contents, or resources provided are recorded, replicated, or further distributed in any way, without the written approval of the respective authors and Mindful.

Mindful reserves the right to modify these terms and conditions at any time.

Attendance and Certificates 

We require full participation for the duration of the workshop for participants to receive certification. We are not able to allow partial absences. Please ensure you plan ahead regarding your commitments. 

Cancellation Policy

  • All live seminars

Registered participants who are unable to attend and notify us of this in writing prior to 14 days before the seminars may either: 

  1. Cancel their registration and receive a refund of their payment minus administration fee of 20%;
  2. Transfer their registration to another eligible participant (no fee); 
  3. In some circumstances it may be possible to transfer registration to an equivalent-cost seminar provided by Mindful’s Workforce Development and Training Team in the same calendar year, if space is available.

Cancellations with less than 14 days' notice are not refundable. If there is someone else in your workplace that you wish to transfer your registration to, this may be permitted.

In exceptional circumstances, please contact us.

  • Online on-demand training (Mindful Introduction to Infant Mental Health & The Mindful Introductory Course (MIC))

Refunds are not available for online on-demand training modules.

What happens if the training is cancelled by Mindful? 

Mindful reserves the right to make changes to the training calendar or any general or specific information published in our calendar. Mindful reserves the right to cancel courses that do not achieve minimum participation, in which case, course fees will be refunded in full. 

Mindful reserves the right to cancel courses at short notice, where unexpected/rare emergency circumstances require it, and will endeavour to move participant bookings to an alternative date or provide a full refund. 

 

Updated on 16 July 2026